Static IP DSL Setup for Macintosh

These instructions assume that the computer has an installed, properly functioning network card. They also assume that all Macs are alike, which is definitely not true.  If it feels like there is a step missing in these instructions, call us and we will see if we can figure out what is different.

1. Press on Apple in upper left corner.
2. Drag to “Control Panel”.
3. Drag to “TCP/IP” and release.
4. At top of the screen, make sure the "Connect via" is set to “Ethernet”
5. Under the “Configure” pull down menu, select “Manually”.

NOTE: When entering IP numbers, the prefixing 0s should not be entered. Example: 216.098.229.001 is wrong. Just enter 216.98.229.1. Otherwise the numbers may reset.

6. In “IP Address” field, type in the supplied IP address numbers.
7. In “Subnet mask” field, type in the supplied Subnet Mask numbers.
8. In “Router address” field, type in the supplied Gateway/Router numbers.
9. The “Name server addr.” white box should have the following numbers entered on two separate lines: 216.98.224.1 and 216.98.224.3
10. Optionally, the “Search Domains” white box should have turbonet.com entered.

Common Problems

Terminology: What is called a gateway in PC-speak is called a router in Mac-speak.  ( Both are correct as they are both abbreviated ways of asking for the address of your Internet Gateway which is a Router that connects you to the Internet :-)

Setup:  Before calling us, please check to see if your ADSL modem has synchronized.  For the Westel Wirespeed modems the Ready light should be solid green.  For the Fujitsu Speedport modems the Modem and Data lights should be solid green.  If your modem won't synchronize with Verizon's equipment, it won't matter if you set up your computer correctly.  Below are some possible reasons that your modem might not synchronize.

1. Verizon hasn't yet activated your circuit. Check your install date.  They sometimes take until midnight on that day to complete the job.
2. The filters are not installed correctly.  When you signed up for ADSL you told us which phone number to have ADSL installed on.  Every phone jack connected to that phone number must be filtered if you have something plugged into it, even if the phone jack is in another room or even another building.   "Something" includes not just phones, but answering machines, fax machines, dialup modems, satellite receivers, alarm system, ... anything that plugs into a phone jack.  The only exception is that the ADSL modem must not have a filter.
3. A flat telephone cable is somewhere between the ADSL modem and the phone jack in the wall.  You must use only twisted pair phone cables to connect the ADSL modem to the wall.  You can purchase longer twisted-pair cables at Cactus Computer, but we haven't found any store in Pullman which carries them.  Note: Sometimes a flat phone cable will give you all three lights on the modem, but it will slow down or stop your connection.

If your computer simply won't talk to the Internet:  Re-check the numbers you entered above.  It's very easy to reverse them, or otherwise make a typographical error.  (This is the voice of experience talking.  Computers are totally unforgiving in this regard.)

Copyright © 2004 Cactus International, Inc.
cactus@turbonet.com
1-208-883-5500