Installing ADSL for TurboNet
Windows NT

These instructions assume that the computer has an installed, properly functioning network card.  If it does not, one can be purchased at Cactus Computer or elsewhere.  If you have more than one computer, you may also need a hub and cables.

Go to the control panel (click the Start button, then Settings, then Control Panel).  Double-click on the Network icon.  Click the Protocols tab, then the TCP/IP item. 

Click Specify an IP address.  Enter the IP address, Subnet Mask and Gateway given to you.  Then click the DNS tab above.

Use any word for a host name, and use any domain (such as turbonet.com) for the domain.  Click Add and enter the DNS numbers given, usually 207.13.199.1 and 207.13.199.3  Click OK and OK again.  The computer will re-boot and you should be on the Internet.

If you have been using this computer for dial-up Internet, it will also be necessary to tell it to quit dialing the modem to gain Internet access.  In the control panel under Internet Options, click the Connections tab.  Under Dial-up Settings, click Never dial a connection or Dial whenever a network connection is not present.  

Common Problems

If you have a MacIntosh,  what is called a gateway in PC-speak is called a router in Mac-speak.

If all three lights on your ADSL modem are on, GTE has probably (but not definitely) activated your circuit. If  you think the circuit should be active and you can't access the Internet, unplug the ADSL modem's power and wait 15 seconds before plugging it back in.  This "return to sanity" will often cure otherwise perplexing problems.  Some reasons why the modem and data light aren't on, or aren't steady include:

  1. Verizon hasn't yet activated your circuit. Check your installation date.  They sometimes take until midnight on that day to complete the job.
  2. You haven't installed filters on all of the phones connected to that phone number.  This includes telephones in other rooms, modems, faxes and answering machines.
  3. You have installed a filter on the phone line that goes from the ADSL modem to the wall, or have put it through a surge suppressor.  This will kill the high-frequency signal that carries ADSL.
  4. You have used a flat telephone cable instead of the twisted-pair cable which came with the ADSL modem.  You can purchase longer twisted-pair cables at Cactus Computer, but we haven't found any store in Pullman which carries them.  Sometimes a flat phone cable will give you all three lights on the modem, but it will slow down or stop your connection.

If you have a network instead of a single computer hooked up to the ADSL "modem", the cable which comes with the ADSL modem should be plugged into the uplink port of the hub.  If your hub does not have an uplink port, stop by Cactus Computer and get a different cable.  To find out which one you need, check the model number on the bottom of the ADSL modem.  If it ends in "A12" you need a straight-through cable for a hub.  If it ends in "A14" you need a reversing or crossover cable for a hub. With most hubs, you may use either the uplink port or the first port, but not both.

If your computer simply won't talk to the Internet, re-check the numbers above.  It's very easy to reverse them, or otherwise make a typographical error.  (This is the voice of experience talking.  Computers are totally unforgiving in this regard.)  Also check the phone cable between the ADSL modem and the wall.  It must be a twisted-pair cable. 

If you use Netscape and it keeps trying to dial and changes your settings in the Control Panel, uninstall Netscape using Add/Remove Programs in the Control Panel.  Then use Internet Explorer to download the newest version of Netscape and install it.  The problem results from having had the "dial-up" version of Netscape.

If your email program refuses to send email (or refuses to send outside of your old domain) you'll need to change your SMTP server name.  In Outlook Express, go to the Tools menu and click Accounts.  Click the Mail tab.  Highlight the account name and click the Properties button.  Click the Servers tab.  Replace the SMTP server with mail.turbonet.com .  Troubleshooting tips for several email programs can be found at

     http://www.turbonet.com/Support_Email.asp

If you're setting up a TurboNet email address, both the POP3 and SMTP addresses should be mail.turbonet.com - instructions are at the above URL.