Netscape Communicator 4.7 Troubleshooting

Run Netscape.  Click the "edit" menu, then pick "Preferences".  Click the "+" in front of "Mail and Newsgroups" unless it's already a "-".  You will get the screen below.

If you would like to change your home page, simply do it in the location line above.

Click on the Identity subhead under Mail & Newsgroups to get the window below.

Make sure your email address is correct and your name is the way you want it.  For most people, the Reply-to address should remain blank.  Now click the Mail Servers subhead under Mail & Newsgroups to get the screen below.

If you are having trouble receiving email, the problem may be with the POP3 server name.  If you have a TurboNet email address, such as Monica@TurboNet.com, or if we host your domain on our mail servers, the POP3 server should be as above, mail.turbonet.com (or just turbonet.com also works).  If your email domain is hosted somewhere else, for instance, at WSU, then the POP3 server name should correspond to that email address.  For instance, it might be mail.wsu.edu. See below for more troubleshooting hints for receiving email.

If you are having trouble sending email, the problem may be your SMTP server name.  If you dial in to us, have our ADSL, or otherwise connect to the Internet via Cactus Computer's TurboNet network, the SMTP server should be as above, mail.turbonet.com.  If you use another ISP to connect to the Internet, such as Earthlink, AOL, etc., then the SMTP name should correspond to that ISP, for instance, smtp.earthlink.net.

Or a sending email problem may be lack of authentication.  As of April 2004, outgoing authentication is required.  Put your username in the Outgoing mail server user name blank.  You'll have to enter your password every time you send email (yes, now is a good time to upgrade.  The later versions don't have this problem).

Now click the Edit button (if it's not highlighted, click on the Incoming Mail Server name to select it) at the upper right of the window above.

Check out the User Name to make sure it's correct.  Note that if we host your non-TurboNet domain on our mail servers, there may be an additional "tag" at the end of your username to indicate which domain.  For instance, Monica@PearlTrans.com has a username of monica.pt.

Please do not check the box in front of "Check for mail every x minutes.  While this may sound good, it can act as a keep-alive, keeping your computer connected to the Internet when you've forgotten to disconnect.  This ties up your phone line and it ties up our phone line, which either costs us extra money or causes busy signals, and we don't want either.

 -- Monica@TurboNet.com

Copyright © 2004 Cactus International, Inc.
cactus@turbonet.com
1-208-883-5500