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Troubleshooting in Outlook
2000
- Run Outlook 2000.
- Click on the "Tools" menu, and pick "Services".
Click Internet mail.
- You should get a screen like the one
below.
- Click the "properties" button. You will get the screen
below right.
- Make sure your email address is correct, and that the box at the bottom is
checked. Then click the "servers" tab at the top to get the
screen below left..
- If you are having trouble receiving email, the problem may be with
your account name (it should not contain your entire email address, just the
first part) or with the POP3 server name. If you have a TurboNet email
address, such as Monica@TurboNet.com,
or if we host your domain on our mail servers, the POP3 server should be as
below, mail.turbonet.com (or just turbonet.com also works). If your
email domain is hosted somewhere else, for instance, at WSU, then the POP3
server name should correspond to that email address. For instance, it
might be mail.wsu.edu.
Note that if we host your non-TurboNet domain on our mail servers, there
may be an additional "tag" at the end of your username to indicate
which domain. For instance, Monica@PearlTrans.com
has a username of monica.pt.
- If you are having trouble sending email, the problem is likely your
SMTP server name. If you dial in to us, have our ADSL, or otherwise
connect to the Internet via Cactus Computer's TurboNet network, the SMTP
server should be as below, mail.turbonet.com. If you use another ISP
to connect to the Internet, such as Earthlink, AOL, etc., then the SMTP name
should correspond to that ISP, for instance, smtp.earthlink.net.
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